Apple is about to change after-sales service

Foreign media reported that Apple recently held an internal staff meeting. At the conference, Apple informed all technicians that AppleCare and AppleCare+ service projects will undergo major changes. The new service will be officially launched this fall.

In addition, Apple will also expand the scope of after-sales service, reduce costs and make services more attractive.

Informed sources disclosed that the entire staff meeting was hosted by Tara Bunch, senior vice president of Apple. Bunch announced at the conference that a series of new after-sales service policies will soon be launched in the United States and eventually be introduced to the international market.

An anonymous Apple employee disclosed to AppleInsider: “The most important news announced at this conference is that the after-sales repair of the iPhone will become faster and more effective. Before it met the iPhone, iPod, iPad that have been difficult to repair, we will We will replace a refurbished equipment for our customers. However, after the implementation of the new policy, even if it is a hard-to-repair product, we will perform a quick repair and return the repaired equipment to the customer."

Currently, Apple retail stores can only replace speakers, receivers, home keys, vibrator motors, and batteries. However, Apple Retail Store will provide more replacement services, such as replacing the display in June, replacing the camera in July, power button, and logic board.

Informed sources also revealed that Apple will reconfigure the service subscription model for AppleCare services and may attach the service to specific products. In addition, Apple will continue to overhaul its online resources. At present, Apple is working to expand its support for iMessage and to revamp the official website's technical support page. The new support page will provide interactive tutorials and videos. Tutorials and other content.