July 30, 2025

It is good for the operator to transfer the number to the network.

Transferring phone numbers between networks carries certain risks, and it's important to be cautious when handling such processes. While it's convenient to keep your number when switching providers, there are also many challenges that come with it. Therefore, it's essential to carefully evaluate the advantages and disadvantages before making a decision.

Recently, the "Information and Communication Industry Development Plan (2016-2020)" issued by the Ministry of Industry and Information Technology emphasized the need to promote nationwide mobile number portability. This indicates that by 2020, users across the country may finally have access to the long-awaited ability to switch networks without changing their phone numbers.

It is good for the operator to transfer the number to the network.

Carrying the Number to the Network: A Slow but Necessary Process

It was in October 2006 that the number portability policy was first introduced. On November 22, 2010, the Ministry of Industry and Information Technology officially launched the pilot program in Tianjin and Hainan. Then, on September 20, 2014, the second batch of pilot cities—Jiangxi, Hubei, and Yunnan—joined the initiative. In August this year, the Ministry clearly stated in its “13th Five-Year Plan” document that number portability should be implemented nationwide by 2020.

Although China started implementing the number portability policy several years ago, the process has not been widely adopted due to complicated procedures and technical limitations on third-party platforms. As a result, the impact has been minimal so far.

According to data from the Ministry of Industry and Information Technology, as of June 2016, over 450,000 users in the five pilot provinces had used the number portability service. Among them, China Telecom gained 168,000 new users and transferred 66,000; China Mobile acquired 162,000 and transferred 250,000; China Unicom added 147,000 and moved 161,000. The highest number of users who switched to China Telecom’s network, while China Mobile experienced the highest user attrition rate.

Compared to other countries, China is still in the early stages of number portability. According to previous operator reports, global mobile users reached 4.7 billion in 2016. Media statistics show that more than 70 countries have implemented number portability, covering around 4 billion users worldwide.

After nearly seven years of development, only five provinces (cities) in China have participated in the number portability pilot, and full national implementation remains distant. A report from the Institute of Telecommunications Research of the Ministry of Industry and Information Technology noted that users face difficulties in transferring their numbers. Operators often use technical means to set barriers, preventing users from switching to avoid losing customers.

The User Voice Is Rising

Today, a mobile phone number has become as important as an ID card. After using a number for years, people develop emotional attachments, build contacts, and link it with various services like bank cards, Alipay, WeChat, and important registration files. Changing numbers requires a lot of effort to unbind and re-link these accounts. Additionally, many current package tariffs and network services fail to meet user needs, which is why the demand for number portability continues to grow.

However, some industry experts argue that number portability isn't always beneficial. For example, according to analyst Occam Razor, number portability may not be practical. First, from a legal perspective, a mobile number is part of the contract with the operator and exists only because of that agreement. Second, operators and regulatory bodies must consider resource allocation issues, as allowing free portability could lead to unfair distribution of resources. Furthermore, some countries that have implemented number portability have done so selectively, and it's not necessarily an obligation for operators to provide it.

Switching networks can also affect customer service and data sharing. Security issues might even cause problems like “cutting and disconnecting.” Additionally, inter-operator settlement and system upgrades during the transition can bring about numerous complications. For weaker operators, this could put them at a disadvantage in the market. If they allow number portability, they risk losing a large number of users quickly, leading to a sharp drop in revenue.

Currently, only Tianjin, Hainan, Jiangxi, Hubei, and Yunnan have participated in the number portability pilot. Despite the existing technological and resource allocation challenges, the telecom market may initially experience turbulence, but eventually, competition will find a balance and solutions. In my opinion, number portability is a trend of the times. Operators shouldn’t fear losing users—they should focus on improving services, offering better packages, and building stronger networks instead.

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